Terms and Conditions

 

COPYRIGHT

All rights, including copyright, in this website are owned by or controlled by O’Sullivan Opticians Ltd. Any use of this website or its contents other than for your own personal, non-commercial use is prohibited without the prior written permission of O’Sullivan Opticians Ltd. You are not permitted to copy, broadcast or modify, the content of the O’Sullivan Opticians website.

 

LIABILITY

Prices shown are correct at the time of publishing and all items have been fairly described. We have taken all reasonable precautions to ensure that the information provided within this website is accurate. All prices quoted are inclusive of VAT but exclude delivery charges, if applicable.

You ‘the customer’ are making an offer to purchase our goods, and the contract into which you are entering will only be formed if that offer is accepted by the company. Taking of payments via the online service from your credit or debit card DOES NOT constitute acceptance.

The items sold by O’Sullivan Opticians Ltd. are provided for private domestic and consumer use only. We do not accept liability for any loss arising out of the use of the website or for any products or services purchased from O’Sullivan Opticians Ltd.

We make all reasonable effort to ensure that this website is free from viruses and defects. We shall not be liable for any loss or damage to your computer files, programmes or information arising as a result of your use of the O’Sullivan Opticians Ltd. website.

It is your responsibility to ensure that all information regarding your purchase remains confidential. We shall not accept responsibility for any loss or damage as a result of you not keeping all such information confidential.

The O’Sullivan Opticians Ltd. website is intended for people aged 18 years or older. If you are under 18 years, you may only use the O’Sullivan Opticians Ltd. website with the agreement of a parent or guardian.

All reasonable effort has been taken to display item colours accurately. We cannot guarantee that your monitor will accurately reflect this and cannot be held responsible for differences in image colour and the actual product.

 

Privacy Policy

All personal information or “data” provided is handled in accordance with the 1998 UK Data Protection Act. See O’Sullivan Opticians Ltd. full privacy policy below.

This privacy policy sets out how O’Sullivan Opticians Ltd. uses and protects any information that you give, when you use the O’Sullivan Opticians Ltd. website.
O’Sullivan Opticians Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
O’Sullivan Opticians Ltd. may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are aware of any changes.

We may collect the following information:

• name and title
• contact information including email address
• demographic information such as postcode
• other information relevant to your purchase
• payment information such as card details, registered owner of the card’s name and address, postcode and card security code

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Processing the payment for your purchase
• Internal record keeping.
• We may use the information to improve our products and services.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

We may use the information to customise the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect

At O’Sullivan Opticians Ltd. we use Royal Mail 2nd Class Recorded Delivery Service for all our deliveries and we aim to dispatch all completed orders* received before 3pm on the same day. Your order will be sent by 2nd Class Recorded Delivery and a signature will be required. We aim to dispatch all completed orders* received before 3pm same day and expect most of the orders to our customers to be delivered within 3-5 working days (although please note that we are dependent on Royal Mail’s services and therefore cannot guarantee the delivery).

* Completed orders refers to funds being confirmed as cleared into the company account

If you are experiencing any difficulties with your delivery please contact us on our email address at contactus@osullivanopticiansnew.swws-sites.co.uk. (Please remember to quote your name, address, contact number and order information.)

 

RETURNS

We hope you will be delighted with your purchase from O’Sullivan Opticians Ltd. However, should you wish to return anything purchased from us, we will be happy to issue a full refund provided the item is returned in a fully resalable condition and in the original packaging. Any costs for postage WILL NOT be refunded.

Request for returns must be made within 14 days of purchase.

Should you wish to make a return please email details to contactus@osullivanopticiansnew.swws-sites.co.uk quoting your name, address, contact details and purchase information, and the reason for the return.

Once the product has been safely returned, we will check that the item is in a fully resalable condition and will issue a refund within a maximum of 5 working days. Refunds can only be made to the original card used for the purchase.

IMPORTANT

We strongly advise that you reuse the delivery packaging for the return, to ensure that the item is not damaged in transit. We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery. You will be liable for the cost of returning the product. We cannot be held responsible for returns lost in transit.

None of the above information or conditions affect your statutory rights as a consumer when goods are supplied faulty, or not as described.

Holton Road Eye Clinic
32 Holton Road 
Barry
CF63 4HD
Tel: 01446 734672

Rhoose Eye Clinic
9 Font-Y-Gary Road
Rhoose
CF62 3DR
Tel: 01446 713478

Cowbridge Eye Clinic
89 Eastgate
Cowbridge
CF71 7AA
Tel: 01446 772719

Please contact us at your nearest branch